Privacy Policy

1. Information We Collect

We may collect and process the following information:

• Name and job title

• Company name

• Contact information including email address and telephone number

• Enquiry details and technical information you provide

• IP address and website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and quotation requests

• Provide products and services

• Maintain internal records

• Improve our products, services and website

• Communicate regarding orders, technical queries or customer support

• Comply with legal or regulatory obligations

We will never sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Your consent

• Performance of a contract or to take steps prior to entering a contract

• Compliance with legal obligations

• Legitimate business interests (such as responding to enquiries and improving services)

4. Data Storage and Security

We are committed to ensuring your information is secure. Suitable physical, electronic and managerial procedures are in place to safeguard and secure the data we collect and to prevent unauthorised access, disclosure or loss.

Data is stored only for as long as necessary for the purposes outlined in this policy or as required by law.

5. Sharing of Information

We may share your data only where necessary to:

• Fulfil contractual obligations

• Comply with legal or regulatory requirements

• Support IT or website services under strict confidentiality

We do not transfer personal data outside the UK or EU unless adequate safeguards are in place.

6. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Cookies help us understand how visitors use our website so we can improve functionality and content.

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some website functionality.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your data

• Object to processing of your data

• Request restriction of processing

• Request data portability

To exercise these rights, please contact us using the details above.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately.

9. Changes to This Policy

Industrial Springs International Ltd may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Industrial Springs International Ltd
Unit 2, Whitefield Road
Ibrox Industrial Estate
Glasgow
G51 2YB
Email: sales@industrialsprings.com
Tel: +44 (0)141 427 6717